How to work with support

Get help from Clearout customer support team

Clearout offers multiple support options so you can get help the way that works best for you, from quick self‑service answers to direct contact with our team.

Self‑service help center

• Browse step‑by‑step guides for Email Verifier, Email Finder, Form Guard, Prospecting, Reverse Lookup, Developers, and Integrations.

• Use search to quickly find how‑to articles, examples, and troubleshooting steps for common issues.

Featured answers & FAQs

• Visit Featured Answered for the most commonly asked questions about accounts, usage, billing, and product behavior.​

• Check product‑specific FAQ sections (for example, Form Guard FAQs) for focused answers.​

Online chat

• Use the in‑app live chat widget (where available) to talk to our team directly from the Clearout dashboard.​

• Chat is best for quick questions while you are actively working in the product or setting up an integration.​

Phone support

• For priority or complex issues (plan‑dependent), you can reach us via phone support using the numbers shared in your onboarding or account communication.

• Phone is ideal when you need faster back‑and‑forth or guidance while you walk through a setup.​

Ask a question

• Use the Ask a Question option in the Help & Support area when you can’t find an answer in the docs and need clarification from the team.

• Include details like your use case, account email, and screenshots where possible so we can help faster.

Email support

• For account, billing, or technical issues that need direct assistance, you can reach our support team via email [email protected]

• Email is best for problems that require log checks, configuration reviews, or follow‑up over time.

Integration and developer help

• Use the Developers section for API, webhooks, and SDK documentation, including authentication and sample code.

• For complex integrations (CRMs, ESPs, automation tools), start with the dedicated integration docs and then contact support if you need implementation guidance.

Providing clear context (what you’re trying to do, the exact error, and the steps taken so far) helps the support team resolve your issue more quickly, regardless of the channel you choose.

For further support, please reach out to us via Contact Us.