Account

Common questions about Clearout accounts, setup, and team management

Whether you're an individual user or managing a team, you can create your account with Clearout. We offer both Free Accounts and Team Accounts, allowing flexibility based on your usage needs.

How do I create a Clearout account?

• Visit clearout.io

• Click “Try it Free”

• Register using your business email, Google/Microsoft SSO, or Okta SSO

• Verify your email

• Log in and start using Clearout with free credits added automatically

Can I sign up using a personal email (Gmail/Yahoo)?

No. Clearout allows registration using business email addresses only. Personal email domains are not supported for account creation.

Can I log in with Google/SSO if I signed up with email + password?

Yes. If your email domain supports Google/Microsoft SSO or Okta SSO, you can use SSO login as long as the email address matches your registered Clearout account.

I forgot my password. How do I reset it?

Go to the login page and enter your registered email address. Next, click on “Forgot Password”, and follow the reset link sent to your inbox.

Can I change my password if I logged in via Google or Okta?

No. Password changes apply only to email + password accounts. If you use Google SSO or Okta, password changes must be made through those providers.

What should I do if I don’t receive the email verification link?

Check spam/junk folders first. If not received, contact support via chat or email at [e-mail].

What happens if my account gets locked due to multiple failed login attempts?

Your account may be temporarily locked for security reasons. Contact support via chat or email at [e-mail] to unlock it.

Can I change my registered email address?

Yes. Go to Menu → My Account → Authentication, click on the pencil icon to edit, enter the new email address, click on “update”, and verify the new address.

How do I delete my Clearout account?

Go to Menu → My Account → Delete Account and follow the prompts. All associated data is permanently deleted immediately.

Will my data be deleted if I delete my account?

Yes. All account-related data is permanently erased immediately and can not be recovered.

Can I export usage history before deleting my account?

Yes. Go to Dashboard → More → Analytics and download your usage reports before deletion.

Can I upgrade from Free to Team Account later?

Yes. From your dashboard, click “Upgrade to Team Account” and complete the setup.

Is there a limit on users in a Team Account?

By default, the Team account includes Admin + 2 free seats. Additional seats can be purchased with an add-on for a one-time cost.

Who can manage team members?

• Owner: Full access

• Manager: Can manage executives

• Executive: Access Limited to Their Account

For more details, refer to the Teams documentation.

Can I limit how many credits a team member can use?

Yes. Owners and Managers can assign daily and total credit limits per member.

Can I see usage by each team member?

Yes. Go to Dashboard → More → Admin to view and download member-wise reports.